topic Re: Trade in question in Archived Posts

Trade in question

Stacey661 — Thu, 29 Apr 2021 17:48:09 GMT

I traded in my phone with my upgrade brightstar have recieved phone this was thursday ive asked for an update they told me contact ee , ive done all that but no help i need to know how long it takes for them to credit the money

Re: Trade in question

Chris_B — Thu, 29 Apr 2021 19:24:44 GMT

@Stacey661 If they received your device today (Thursday) it doesn’t mean it’s been looked (

processed) they’ve only received it.

it’ll take around 3-5 days before you’ll receive payment.

Re: Trade in question

Stacey661 — Thu, 29 Apr 2021 19:26:07 GMT

They recieved it last thursday sorry not today

Re: Trade in question

Jon_K — Fri, 30 Apr 2021 07:30:41 GMT

Hi @Stacey661.

Welcome to the community.

If you don't receive anything today, I'd recommend getting back in touch with Brightstar on Monday to see if they have an update on this.

Jon