topic Re: My order in Archived Posts

My order

AdrianB1984 — Wed, 28 Apr 2021 13:14:51 GMT

Today I ordered a phone with a contract. The money was withdrawn from my bank account but I didn't get any order confirmation or payment. What should I do?

Re: My order

AdrianB1984 — Wed, 28 Apr 2021 13:23:36 GMT

Today I ordered a phone with a contract. The money was withdrawn from my bank account but I didn't get any order confirmation or payment. What should I do? Thank you

Re: My order

James_B — Wed, 28 Apr 2021 15:40:20 GMT

Hi @AdrianB1984,

Welcome to the EE Community. 🙂

Did you place your order online? Have you checked your spam email folder?

Thanks

James

Re: My order

AdrianB1984 — Wed, 28 Apr 2021 15:58:03 GMT

Thank you for your answer. Yes, the order was online. I have filled in all my details, shipping address and paid. After that, it redirected me to the EE homepage. I did not receive an e-mail or text message. Only money was taken from the bank. I checked spam and there is nothing either.

Re: My order

James_B — Wed, 28 Apr 2021 16:06:39 GMT

Hi @AdrianB1984,

Our sales team will be happy to check the status of your order if you get in touch on 0800 956 6000.

Thanks

James