topic Re: Upgrade and delivery outside the UK in Archived Posts

Upgrade and delivery outside the UK

tamaraleacock — Fri, 16 Apr 2021 09:49:47 GMT

Hello,

I moved outside the UK for work. I want to upgrade to a new phone. Is EE delivering outside the UK?

Also as far as I know they ask to call a number to confirm the upgrade, but I cannot call EE because at the moment outgoing calls from my UK number are not possible.

Please advise?

Re: Upgrade and delivery outside the UK

XRaySpeX — Fri, 16 Apr 2021 10:06:26 GMT

EE will not deliver outside UK & then only to your registered UK addy.

Re: Upgrade and delivery outside the UK

Christopher_G — Fri, 16 Apr 2021 12:12:30 GMT

Welcome to the community, @tamaraleacock.

Have you moved abroad permanently? Do you still have an address in the UK?

Chris

Re: Upgrade and delivery outside the UK

tamaraleacock — Fri, 16 Apr 2021 12:20:11 GMT

I moved abroad for a few years. I don't have an address in the UK at the moment.

Re: Upgrade and delivery outside the UK

Christopher_G — Fri, 16 Apr 2021 13:49:41 GMT

Are you aware of our Stable Links policy, @tamaraleacock?

"You must comply with the EE fair use policy which includes you being a permanent resident in, or having a stable link to, the UK.

We will consider you to have a stable link to the UK if, during any four-month period, you:

• spend a total of two months or more within the UK; or

• mainly use your inclusive voice, text or data usage allowances in the UK, rather than while you are roaming."

Chris

Re: Upgrade and delivery outside the UK

tamaraleacock — Tue, 27 Apr 2021 05:55:42 GMT

I moved from the UK for a while but I still have link to the uk.

- I am a British citizen

- I have a bnak account in the UK bank

So I need to keep my UK mobile number and I wanted to ubgrate to get a new phone.

Is it possible to deliver the a new phone outsite the UK if I upgrate it?

Thank you in advance.

Re: Upgrade and delivery outside the UK

XRaySpeX — Tue, 27 Apr 2021 06:31:22 GMT

No, as I previously said EE will not deliver outside of the UK. It is a UK company catering for permanent UK residents who might take the odd trip abroad for a few weeks.

Re: Upgrade and delivery outside the UK

tamaraleacock — Tue, 27 Apr 2021 06:32:28 GMT

Thank you