topic Re: SIM card NOT ARRIVED in Archived Posts

SIM card NOT ARRIVED

RubesBlyth — Thu, 22 Apr 2021 10:48:18 GMT

Hi there, I purchased an EE sim about a week ago and IT never arrived even though it said it did. I cant call the helpline because now I have no working phone or network. Please help me.

Re: SIM card NOT ARRIVED

Leanne_T — Thu, 22 Apr 2021 12:39:59 GMT

Hi @RubesBlyth

Thanks for coming to the community.

SIM orders can take 2-5 working days to arrive and are delivered by Royal Mail.

Was the SIM card on pay as you go or pay monthly?

Thanks 🙂

Leanne.

Re: SIM card NOT ARRIVED

RubesBlyth — Thu, 22 Apr 2021 12:50:40 GMT

It was pay monthly - the first payment has left my account and it has been more than 5 days

Re: SIM card NOT ARRIVED

Leanne_T — Thu, 22 Apr 2021 13:41:50 GMT

Thanks @RubesBlyth

In this case, please get in touch with our Mobile Care team they will be able to get this looked into for you. All contact details can be found on our get in touch page.

Thanks.

Leanne.