https://community.ee.co.uk/t5/Archived-Posts/Failed-upgrade/m-p/1046308#M317587 <P>Ok, so this morning I’ve tried to do an early upgrade on the myee website. I had a £141 charge to do so. I opted to go forward with a sim only plan. When it came to paying the lump sum, the website crashed and wouldn’t let me continue, however the £141 has still been taken out of my bank account.&nbsp;<BR />where do I go from here? Because I’ve essentially been robbed by ee</P> Thu, 22 Apr 2021 05:39:30 GMT t-o-m777 2021-04-22T05:39:30Z https://community.ee.co.uk/t5/Archived-Posts/Failed-upgrade/m-p/1046308#M317587 <P>Ok, so this morning I’ve tried to do an early upgrade on the myee website. I had a £141 charge to do so. I opted to go forward with a sim only plan. When it came to paying the lump sum, the website crashed and wouldn’t let me continue, however the £141 has still been taken out of my bank account.&nbsp;<BR />where do I go from here? Because I’ve essentially been robbed by ee</P> Thu, 22 Apr 2021 05:39:30 GMT https://community.ee.co.uk/t5/Archived-Posts/Failed-upgrade/m-p/1046308#M317587 t-o-m777 2021-04-22T05:39:30Z https://community.ee.co.uk/t5/Archived-Posts/Failed-upgrade/m-p/1046311#M317588 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1788214">@t-o-m777</a>,</P><P>&nbsp;</P><P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>&nbsp;</P><P>Our upgrades team will be happy to make sure your order is completed if you <A href="https://ee.co.uk/help/help-new/get-in-touch" target="_blank">get in touch</A>.</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P>James</P> Thu, 22 Apr 2021 06:52:00 GMT https://community.ee.co.uk/t5/Archived-Posts/Failed-upgrade/m-p/1046311#M317588 James_B 2021-04-22T06:52:00Z