https://community.ee.co.uk/t5/Archived-Posts/I-have-not-receive-my-phone-deliver-through-DPD/m-p/1046131#M317480 <P>Hello, I would like to make a complaint. I didnt receive my order from DPD sine Monday Apr&nbsp; 19th. I called the EE customer service three times , they didn't manage to contact DPD on my behalf. I contacted DPD myself and DPD asked me to contact EE to start an investigation.</P><P>&nbsp;</P><P>Now I am like a ball being kicked from EE to DPD without receiving my Phone.</P><P>More strange, in the EE system, it shows the phone has been delivered, and clearly I have not received at all. Also EE start to bill me with a higher rate which I have not use the phone at all.</P><P>&nbsp;</P><P>It is such a frustrating situation as I will never order any phone on line!</P><P>&nbsp;</P><P>Thank you.</P><P>&nbsp;</P> Wed, 21 Apr 2021 08:57:54 GMT Susan12341 2021-04-21T08:57:54Z https://community.ee.co.uk/t5/Archived-Posts/I-have-not-receive-my-phone-deliver-through-DPD/m-p/1046131#M317480 <P>Hello, I would like to make a complaint. I didnt receive my order from DPD sine Monday Apr&nbsp; 19th. I called the EE customer service three times , they didn't manage to contact DPD on my behalf. I contacted DPD myself and DPD asked me to contact EE to start an investigation.</P><P>&nbsp;</P><P>Now I am like a ball being kicked from EE to DPD without receiving my Phone.</P><P>More strange, in the EE system, it shows the phone has been delivered, and clearly I have not received at all. Also EE start to bill me with a higher rate which I have not use the phone at all.</P><P>&nbsp;</P><P>It is such a frustrating situation as I will never order any phone on line!</P><P>&nbsp;</P><P>Thank you.</P><P>&nbsp;</P> Wed, 21 Apr 2021 08:57:54 GMT https://community.ee.co.uk/t5/Archived-Posts/I-have-not-receive-my-phone-deliver-through-DPD/m-p/1046131#M317480 Susan12341 2021-04-21T08:57:54Z https://community.ee.co.uk/t5/Archived-Posts/I-have-not-receive-my-phone-deliver-through-DPD/m-p/1046169#M317481 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1785993">@Susan12341</a></P> <P>&nbsp;</P> <P>Welcome to the community. I'm sorry to hear that you're having this problem with your delivery.</P> <P>&nbsp;</P> <P>Have DPD said if it's been signed for? Are you able to find the delivery on the DPD app or website?</P> <P>&nbsp;</P> <P>Chris</P> Wed, 21 Apr 2021 10:57:12 GMT https://community.ee.co.uk/t5/Archived-Posts/I-have-not-receive-my-phone-deliver-through-DPD/m-p/1046169#M317481 Christopher_G 2021-04-21T10:57:12Z