topic Re: I didn’t get a reference number to track my order only an account number in Archived Posts

I didn’t get a reference number to track my order only an account number

Jordtodd3 — Mon, 07 Jan 2019 13:10:04 GMT

Hi I didn’t receive a reference number on my confirmation email only a account number so I am unable to track my order but I have a delievery date for today and no update. I spoke to someone this morning and they said I will receive a text but still heard nothing.

Re: I didn’t get a reference number to track my order only an account number

Christopher_G — Mon, 07 Jan 2019 15:12:14 GMT

Hi @Jordtodd3

Welcome to the community. 🙂

What did you order?

Was it an upgrade or new connection?

Chris

Re: I didn’t get a reference number to track my order only an account number

Rogersdave77 — Mon, 07 Jan 2019 16:10:19 GMT

@Jordtodd3 if you download the DPD app then you can use it to track, if dpd have your order. Just put in name and address.

Re: I didn’t get a reference number to track my order only an account number

Jordtodd3 — Mon, 07 Jan 2019 17:29:33 GMT

It was a new connection.

Sent from my iPhone

Re: I didn’t get a reference number to track my order only an account number

James_B — Mon, 07 Jan 2019 17:56:49 GMT

Hi @Jordtodd3,

Did the advisor you spoke to confirm your order had been completed?

When did you place your order?

Thanks

James

Re: I didn’t get a reference number to track my order only an account number

Jordtodd3 — Mon, 07 Jan 2019 18:25:33 GMT

Yes I have had it confirmed when I spoke to someone today and they said it’s due to be delivered day and has not and I can’t track it and I don’t have a tracking reference number.

Sent from my iPhone

Re: I didn’t get a reference number to track my order only an account number

James_B — Mon, 07 Jan 2019 18:35:16 GMT

Thanks for confirming @Jordtodd3

Have you tried downloading the DPD app as @Rogersdave77 suggested?

James

Re: I didn’t get a reference number to track my order only an account number

Jordtodd3 — Mon, 07 Jan 2019 18:36:33 GMT

Yes and it hasn’t came up.

Sent from my iPhone

Re: I didn’t get a reference number to track my order only an account number

James_B — Mon, 07 Jan 2019 18:44:34 GMT

Hi @Jordtodd3,

Thanks for checking.

If the DPD app hasn't updated by 8pm tonight (this is the cut off for tomorrow's deliveries) please get in touch with customer services so we can take another look at your order.

James

Re: I didn’t get a reference number to track my order only an account number

Rogersdave77 — Tue, 08 Jan 2019 07:56:04 GMT

@Jordtodd3 any news this morning on your new phone?

Re: I didn’t get a reference number to track my order only an account number

sharon86 — Sun, 18 Apr 2021 23:50:36 GMT

I need my reference number to find out when my device being delivered as iv had no text or email from delivery carour

Re: I didn’t get a reference number to track my order only an account number

James_B — Mon, 19 Apr 2021 07:00:18 GMT

Hi @sharon86,

Welcome to the EE Community. 🙂

Which phone did you order? When was the order placed?

James