topic Upgrade confirmation in Archived Posts

Upgrade confirmation

Jevans1 — Mon, 12 Apr 2021 19:34:07 GMT

I opted for an upgrade & did this through online chat with an ee advisor.

I chose my phone & plan (which hasn't been realesed yet) I agreed everything was correct & happy to proceed. However I haven't received an email to state ugrade has gone through our what even my plan is or when the phone is due or reference number ? Will I get the phone or do I need go through the process again?

Re: Upgrade confirmation

Chris_B — Mon, 12 Apr 2021 20:22:47 GMT

@Jevans1 When did you do this ? If it was a hour or so ago you’ll need to give it a bit longer. You should get something tomorrow.

Re: Upgrade confirmation

Jevans1 — Mon, 12 Apr 2021 20:26:47 GMT

It was over a week ago that I chatted to an advisor on the online chat.

Re: Upgrade confirmation

Leanne_T — Tue, 13 Apr 2021 07:20:43 GMT

Morning @Jevans1

Thanks for coming to the community.

If you get in touch with our Mobile Care team, they can check the upgrade has been ordered for you and see if they can get this information sent to you in an email 🙂

Let me know how you get on.

Leanne.

Re: Upgrade confirmation

Jevans1 — Tue, 13 Apr 2021 15:53:20 GMT

All sorted now. I spoke to someone on the hub. Thanks everyone

Re: Upgrade confirmation

Jon_K — Tue, 13 Apr 2021 16:35:47 GMT

Thanks for letting us know you got this sorted, @Jevans1.