https://community.ee.co.uk/t5/Archived-Posts/Confusion-on-order-for-an-additional-sim-for-a-mifi-dongle/m-p/1043902#M317396 <P>EE appear to have confused my order for an additional sim with my existing contract</P><P>following message received but new SIM not shipped. The number on the message is that of my handset what I ordered would need a new number for the dongle.</P><P>&nbsp;</P><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="no sim shipped and existing phone number" style="width: 602px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/18297i4CF2AF2D37DC2F40/image-size/large?v=v2&amp;px=999" role="button" title="EE order.png" alt="no sim shipped and existing phone number" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">no sim shipped and existing phone number</span></span></P><P>&nbsp;</P><P>Hope Someone from EE responds????????</P><P>Iris</P><P>&nbsp;</P> Sun, 11 Apr 2021 12:59:33 GMT IRIS58 2021-04-11T12:59:33Z https://community.ee.co.uk/t5/Archived-Posts/Confusion-on-order-for-an-additional-sim-for-a-mifi-dongle/m-p/1043902#M317396 <P>EE appear to have confused my order for an additional sim with my existing contract</P><P>following message received but new SIM not shipped. The number on the message is that of my handset what I ordered would need a new number for the dongle.</P><P>&nbsp;</P><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="no sim shipped and existing phone number" style="width: 602px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/18297i4CF2AF2D37DC2F40/image-size/large?v=v2&amp;px=999" role="button" title="EE order.png" alt="no sim shipped and existing phone number" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">no sim shipped and existing phone number</span></span></P><P>&nbsp;</P><P>Hope Someone from EE responds????????</P><P>Iris</P><P>&nbsp;</P> Sun, 11 Apr 2021 12:59:33 GMT https://community.ee.co.uk/t5/Archived-Posts/Confusion-on-order-for-an-additional-sim-for-a-mifi-dongle/m-p/1043902#M317396 IRIS58 2021-04-11T12:59:33Z https://community.ee.co.uk/t5/Archived-Posts/Confusion-on-order-for-an-additional-sim-for-a-mifi-dongle/m-p/1043914#M317397 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1759721">@IRIS58</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear that you have a problem with your order. I'd recommend speaking to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> as soon as possible. The quickest way is through 150 on your EE phone.</P> <P>&nbsp;</P> <P>Chris</P> Sun, 11 Apr 2021 14:34:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Confusion-on-order-for-an-additional-sim-for-a-mifi-dongle/m-p/1043914#M317397 Christopher_G 2021-04-11T14:34:44Z