https://community.ee.co.uk/t5/Archived-Posts/Upgraded-mobile-sent-is-the-wrong-model/m-p/1043806#M317395 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1759215">@Liberty3</a>&nbsp;</P> <P>&nbsp;</P> <P>You have 14 days from when you receive the handset to return it. You will need to contact EE first in 150 and let them know you intend to return it.&nbsp;</P> <P>&nbsp;</P> <P>Thanks</P> Sat, 10 Apr 2021 22:47:25 GMT Northerner 2021-04-10T22:47:25Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-mobile-sent-is-the-wrong-model/m-p/1043804#M317394 <P>I requested Samsung S21 Ultra for my upgrade, but EE have sent me the wrong model in error, (looks like an S21 model) I cannot contact EE until tomorrow.&nbsp; Does anyone have a suggestion what I can do, as I am going on a business trip tomorrow and will be out of the country for 12 days. Many thanks for any help.&nbsp; BW L</P> Sat, 10 Apr 2021 22:19:56 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-mobile-sent-is-the-wrong-model/m-p/1043804#M317394 Liberty3 2021-04-10T22:19:56Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-mobile-sent-is-the-wrong-model/m-p/1043806#M317395 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1759215">@Liberty3</a>&nbsp;</P> <P>&nbsp;</P> <P>You have 14 days from when you receive the handset to return it. You will need to contact EE first in 150 and let them know you intend to return it.&nbsp;</P> <P>&nbsp;</P> <P>Thanks</P> Sat, 10 Apr 2021 22:47:25 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-mobile-sent-is-the-wrong-model/m-p/1043806#M317395 Northerner 2021-04-10T22:47:25Z