topic Re: Cancelled contract and returned the phone.Not refunded yet in Archived Posts

Cancelled contract and returned the phone.Not refunded yet

Athanas75 — Thu, 08 Apr 2021 12:14:36 GMT

I've cancelled my contract with EE (within 14 days) and I returned the phone.They have it but I didn't get the refund (upfront payment) yet.

Re: Cancelled contract and returned the phone.Not refunded yet

Chris_B — Thu, 08 Apr 2021 12:22:16 GMT

@Athanas75 they might have received the device back but they need to process it, check it make sure everything is still okay with it and then you’ll should be refunded within 7 days.

Re: Cancelled contract and returned the phone.Not refunded yet

Leanne_T — Thu, 08 Apr 2021 13:50:08 GMT

Hi @Athanas75

Welcome to the community.

How long ago was the device returned to us?

Speak soon 🙂

Leanne.

Re: Cancelled contract and returned the phone.Not refunded yet

Athanas75 — Fri, 09 Apr 2021 18:59:31 GMT

3 weeks ago

Re: Cancelled contract and returned the phone.Not refunded yet

Athanas75 — Fri, 09 Apr 2021 19:00:30 GMT

3 weeks ago

Re: Cancelled contract and returned the phone.Not refunded yet

Leanne_T — Sat, 10 Apr 2021 06:12:24 GMT

Hi @Athanas75

Thanks for coming back to me.

If you get in touch with our Mobile Care team, they will be able to check the refund for you and give you an update.

Thanks 🙂

Leanne.