topic Re: Failed Upgrade in Archived Posts

Failed Upgrade

Vectis58 — Wed, 07 Apr 2021 19:43:57 GMT

I had a text stating my sim only contract was coming to an end and the price would go up so I phoned up but couldn't get a deal and requested a pac code as there was a deal for 20gb for £10 that interested me as they use the EE network. I had a call from the outbound team and was offered a deal not as good but one I would make do with but when I got the email from EE the deal was wrong so I have had to cancel the deal and get my pac code again. The person I spoke to said they would email me their contact details in case there was a problem but the didn't so I couldn't sort it out. Unfortunately I am going to have to move to Plusnet if I want a better deal for me.

Re: Failed Upgrade

Christopher_G — Thu, 08 Apr 2021 07:38:35 GMT

Hi @Vectis58

Welcome to the community.

What was the difference with the plan that you agreed to? Was the person you spoke to not able to re-order that offer for you?

Chris

Re: Failed Upgrade

Vectis58 — Thu, 08 Apr 2021 08:41:55 GMT

I was offered and agreed to more data than was in the confirmation email from EE, the problem was that I couldn't get back in touch with the person I spoke to as she didn't send her contact details as she said she would, I tried ringing EE but was told that it was the Outbound team that called and they couldn't match their deals.

Re: Failed Upgrade

Christopher_G — Thu, 08 Apr 2021 11:42:05 GMT

Thanks, @Vectis58

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: Failed Upgrade

Vectis58 — Thu, 08 Apr 2021 11:50:05 GMT

If I click on your link it says "You have no private messages."

Re: Failed Upgrade

Vectis58 — Thu, 08 Apr 2021 11:54:34 GMT

I have sent you a pm

Re: Failed Upgrade

Vectis58 — Fri, 09 Apr 2021 13:02:39 GMT

All sorted thanks to Tracy, she's a Star!

Re: Failed Upgrade

Leanne_T — Fri, 09 Apr 2021 13:12:02 GMT

Great news @Vectis58

Thanks for coming back and letting us know 🙂

Leanne.