topic Re: XKO tracking number in Archived Posts

XKO tracking number

Sophhh — Thu, 08 Apr 2021 23:51:35 GMT

Hi, I ordered a phone today, and the tracking number says that its not working?

Jon_K — Fri, 09 Apr 2021 07:43:48 GMT

Welcome to the community.

What error message do you get?

Jon

Sophhh — Fri, 09 Apr 2021 08:25:40 GMT

It just says that my order can't be tracked

Jon_K — Fri, 09 Apr 2021 09:18:23 GMT

Thanks @Sophhh.

If you'd like an update on your order, I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

Sophhh — Fri, 09 Apr 2021 09:24:28 GMT

I don't have an ee mobile phone number yet, so I can't do online chat nor can I call

Jon_K — Fri, 09 Apr 2021 11:32:49 GMT

Do you have another phone you can use, @Sophhh?

We have a freephone number you can call.

Jon