topic Re: Online Orders in Archived Posts

Online Orders

TashaMarie99 — Thu, 08 Apr 2021 13:56:32 GMT

Hi again

I have placed an order as part of an add on to my current contract. I got an email saying to call an 0800 number. They said I wasn't eligible for the add on as I only have 6 months left of my contract. What happens now in terms of my order and upfront cost, which is a pending transaction?

Re: Online Orders

Leanne_T — Thu, 08 Apr 2021 14:50:29 GMT

Hi @TashaMarie99

Thanks for coming back to the community.

Any payment that is pending would be refunded within 7 working days.

Thanks 🙂

Leanne.