topic Re: Online Order in Archived Posts

Online Order

TashaMarie99 — Wed, 07 Apr 2021 05:30:25 GMT

Hi everyone, I have purchased a Nintendo switch from the EE store a few hours ago, however I have not recieved a confirmation email to confirm my order? I have checked my emails and junk email too and still nothing. The £10 upfront cost is coming up as pending transaction on my banking app. Anyone know what to do it had this before? Many thanks 🙂

Re: Online Order

Jon_K — Wed, 07 Apr 2021 08:30:53 GMT

Hi @TashaMarie99.

Welcome to the community.

If the payment is pending but you don't have a confirmation email, I'd recommend getting in touch with our Customer Care team.

They will be able to access your account and give you an update.

Jon

Re: Online Order

TashaMarie99 — Thu, 08 Apr 2021 13:57:51 GMT

Thank you so much. It was all resolved over the phone 🙂

Re: Online Order

Jon_K — Thu, 08 Apr 2021 14:00:27 GMT

That's great, thanks for letting us know, @TashaMarie99 🙂