topic Re: Order cancelled??? in Archived Posts

Order cancelled???

JakeEng1999 — Thu, 02 Apr 2020 15:27:00 GMT

Hi,

I ordered an iPhone 11 Pro Max on sim contract on 31st. I paid an upfront cost of £50 which has been taken from my bank.

when I went to tack the item it says it has been cancelled? But the money has still been taken. Can you shed some light on this please

many thanks

jake

Re: Order cancelled???

Jon_K — Fri, 03 Apr 2020 11:07:53 GMT

Hi @JakeEng1999.

Welcome to the community.

I'd recommend contacting our Customer Care team about this so they can access your account and see why this has happened.

Jon

Re: Order cancelled???

jeffloyd — Sun, 04 Apr 2021 08:07:31 GMT

I have ordered oppo find X3 pro on sim contract yestday 3 April.. I paid an upfront cost of £50 which has been taken from my bank.

when I went to tack the item it says it has been cancelled? But the money has still been taken.

Re: Order cancelled???

jeffloyd — Sun, 04 Apr 2021 08:08:42 GMT

If u ppl cancel the order than y do ul take the money...

Re: Order cancelled???

Kirigaya_Kazuto — Sun, 04 Apr 2021 08:21:21 GMT

It's probably a mistake somewhere, as much as it sucks. give them a call, in my experience, they're very friendly. I've always had a good experience with CS