https://community.ee.co.uk/t5/Archived-Posts/New-phone-amp-plan-upgrade-last-month-phone-never-arrived/m-p/1041966#M317309 <P>Took early upgrade beginning of last month phone still hasn’t arrived tracking shows phone is at pick up shop I have informed dpd,ee customer service s that phone is not at shop as tracking suggests so how come I been charged for new plan</P> Sat, 03 Apr 2021 22:16:33 GMT Biggyk 2021-04-03T22:16:33Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-amp-plan-upgrade-last-month-phone-never-arrived/m-p/1041966#M317309 <P>Took early upgrade beginning of last month phone still hasn’t arrived tracking shows phone is at pick up shop I have informed dpd,ee customer service s that phone is not at shop as tracking suggests so how come I been charged for new plan</P> Sat, 03 Apr 2021 22:16:33 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-amp-plan-upgrade-last-month-phone-never-arrived/m-p/1041966#M317309 Biggyk 2021-04-03T22:16:33Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-amp-plan-upgrade-last-month-phone-never-arrived/m-p/1041985#M317310 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1677869">@Biggyk</a>&nbsp; &nbsp;DPD are not allowed to leave this anywhere except at your address. &nbsp; You need to call customer services about this ASAP. &nbsp;Please remember as much as you want the new device it needs to be investigated on what’s happened to the device that was sent out. &nbsp; &nbsp;You’ve been charged because the device was sent to you and billing is automatic. &nbsp;&nbsp;</P> Sun, 04 Apr 2021 08:01:41 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-amp-plan-upgrade-last-month-phone-never-arrived/m-p/1041985#M317310 Chris_B 2021-04-04T08:01:41Z