topic Re: New phone - only order confirm in Archived Posts

New phone - only order confirm

Eljade1 — Sat, 03 Apr 2021 06:33:54 GMT

I made an order yesterday and it said my item would be delivered within 24 hours and I have had an email stating they have received my order but not one to say it has all been processed. I have checked and they have taken the upfront cost so I assume the purchase has gone through?

Re: New phone - only order confirm

Northerner — Sat, 03 Apr 2021 06:43:01 GMT

Hi @Eljade1

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: New phone - only order confirm

Eljade1 — Sat, 03 Apr 2021 06:45:13 GMT

Yeah I’ve tried it yesterday and today and it just says error and that the order number isn’t recognised

Re: New phone - only order confirm

James_B — Sat, 03 Apr 2021 07:45:14 GMT

Hi @Eljade1,

Welcome to the EE Community. 🙂

Which phone did you order?

James

Re: New phone - only order confirm

Eljade1 — Sat, 03 Apr 2021 07:49:27 GMT

Hi, I ordered the IPhone 12 Pro in blue 128gb

Re: New phone - only order confirm

James_B — Sat, 03 Apr 2021 08:01:03 GMT

Hi @Eljade1,

That model is showing as in stock. Please get in touch with Customer Care so we can check the status of your order.

They'll be happy to help. 🙂

James

Re: New phone - only order confirm

Eljade1 — Sat, 03 Apr 2021 08:23:54 GMT

Sorted Thankyou, due to bank holidays the delivery will be Tuesday. This would be a useful statement to make on your website as it isn’t made clear to customers as it still states it will be 24 hours delivery

Re: New phone - only order confirm

James_B — Sat, 03 Apr 2021 08:29:24 GMT

Thanks for letting us know @Eljade1

James