topic Re: No Delivery Date or Communication about Broadband in Archived Posts

No Delivery Date or Communication about Broadband

tomhadley95 — Thu, 01 Apr 2021 12:49:35 GMT

Hello,

Last week I ordered EE Fibre Broadband without landline and received an email to confirm the order.

In the email it stated "Good news! Your home broadband can be activated remotely. This should be done within a couple of weeks and you'll receive a text over the next few days to confirm your activation date. You'll then get an email and text when your services go live."

However it has now been over a week and I've received no further communication about the delivery or activation of my broadband which is worrying. Especially when the email also states: "You'll receive another email soon to confirm your orders been processed and with details on the next steps, this usually happens within 48 hours."

Any help on the matter would be much appreciated.

Thanks, Tom

Re: No Delivery Date or Communication about Broadband

Christopher_G — Thu, 01 Apr 2021 14:48:00 GMT

Hi @tomhadley95

Welcome to the community.

Could you double check your spam/junk folders to make sure the email hasn't gone there please?

Chris

Re: No Delivery Date or Communication about Broadband

tomhadley95 — Thu, 01 Apr 2021 15:07:18 GMT

Hi @Christopher_G,

I have checked and there is nothing in there.

Tom

Re: No Delivery Date or Communication about Broadband

Christopher_G — Fri, 02 Apr 2021 06:58:39 GMT

OK thanks for looking, @tomhadley95

It may be worth double-checking your order by speaking to our Broadband Support team.

Chris

Re: No Delivery Date or Communication about Broadband

tomhadley95 — Fri, 02 Apr 2021 09:37:34 GMT

Thanks Chris. The emails arrived this morning so all good now.

Tom

Re: No Delivery Date or Communication about Broadband

Christopher_G — Fri, 02 Apr 2021 09:43:19 GMT

Good stuff, @tomhadley95. 🙂

Thanks for letting us know.

Chris