topic Re: No order confirmation in Archived Posts

No order confirmation

Beckysiva — Thu, 01 Apr 2021 10:08:41 GMT

I upgraded this morning over the phone but had no confirmation and I'm a little worried as I had to change my address before the order.

Christopher_G — Thu, 01 Apr 2021 12:40:09 GMT

Welcome to the community.

How did you order? Have you checked your spam/junk folder?

Chris

Beckysiva — Thu, 01 Apr 2021 14:28:25 GMT

I ordered it over the phone. Thank you for getting back to me

Christopher_G — Thu, 01 Apr 2021 14:48:40 GMT

Was there anything in your spam/junk folder, @Beckysiva?

Chris

Beckysiva — Thu, 01 Apr 2021 16:07:41 GMT

No but I have had texts come through saying my upgrade has now started.

Christopher_G — Fri, 02 Apr 2021 06:56:04 GMT

That's good, @Beckysiva. It sounds like the upgrade is going through.

If you would like to check the delivery address, I'd recommend speaking to our Mobile Care team.

Chris