topic No order number genereated when requested the SIM card on website in Archived Posts

No order number genereated when requested the SIM card on website

Rodolfo — Tue, 30 Mar 2021 13:19:39 GMT

Gentlemen, good afternoon

Last Thursday (March 25th, 2021) I registered on EE website and requested two (2) SIM cards on "Pay as you go".

I did not received one order number, but received two mail messages saying my SIM cards are ready to go.

Could you help me to solve such issue?

Regards,

Rodolfo

Re: No order number genereated when requested the SIM card on website

Christopher_G — Tue, 30 Mar 2021 15:26:33 GMT

Hi @Rodolfo

Welcome to the community.

Have you received the SIM cards? They're sent out through Royal Mail and should arrive within 4 working days.

Chris

Re: No order number genereated when requested the SIM card on website

Rodolfo — Tue, 30 Mar 2021 16:43:01 GMT

Hello Christopher,

I did not receive anything until the moment...

Since you mentioned it may take up to 4 working days to receive them, I believe they shall be delivered until tomorrow (Wednesday, March 31st, 2021).

Regards,

Rodolfo

Re: No order number genereated when requested the SIM card on website

Leanne_T — Wed, 31 Mar 2021 07:15:31 GMT

Hi @Rodolfo

Let us know how you get on today 🙂

Leanne.

Re: No order number genereated when requested the SIM card on website

Rodolfo — Wed, 31 Mar 2021 08:42:45 GMT

Hello Leanne, hope you are doing well.

We received the SIM Cards after 06:00 PM yesterday. Now, the question is related with the text message that we shall receive to unlock both cards.

We put the SIM cards in the mobiles and it identified the correct numbers on them... but we are not able to receive the text with the code to unlock both SIM cards... Could you help me with that?

Re: No order number genereated when requested the SIM card on website

Leanne_T — Wed, 31 Mar 2021 09:11:57 GMT

Hi @Rodolfo

Thanks for coming back to me.

You shouldn't need to unblock the SIM cards they will be active for you.

Have you topped up and purchased a pack?

Leanne.

Re: No order number genereated when requested the SIM card on website

Rodolfo — Wed, 31 Mar 2021 09:15:38 GMT

Hello Leanne, thank you for your prompt reply.

I just try to follow the instructions I received with the SIM cards and on the website... Could you guide me what I need to do to finish the process?

Regards,

Rodolfo

Re: No order number genereated when requested the SIM card on website

Leanne_T — Wed, 31 Mar 2021 09:30:07 GMT

Hi @Rodolfo

Do you have signal showing on the EE SIM card?

Have you registered for a My EE account?

Thanks 🙂

Leanne.

Re: No order number genereated when requested the SIM card on website

Rodolfo — Wed, 31 Mar 2021 09:45:27 GMT

Hello Leanne,

I do not have signal showing on the EE SIM card that I put on my mobile.

I am currently logged in to my EE account and stuck on Register step 3, where I should link my mobile to My EE mobile.

I follow the instructions to include the SIM card number that I received but then it is requested to include a code that would be delivered to me by text message...

Best regards,

Rodolfo

Re: No order number genereated when requested the SIM card on website

Leanne_T — Wed, 31 Mar 2021 10:22:05 GMT

Hi @Rodolfo

Can you try restarting the phone, do you see an EE signal?

Is the phone unlocked or was this purchased from EE?

Leanne.

Re: No order number genereated when requested the SIM card on website

Rodolfo — Wed, 31 Mar 2021 10:34:00 GMT

Hello Leanne,

I re-started the mobile, but there is no EE signal...

Both mobiles (from my wife and I) were unlocked ones...

Any other thing we can do?

Regards,

Rodolfo

Re: No order number genereated when requested the SIM card on website

Leanne_T — Wed, 31 Mar 2021 10:39:19 GMT

Thanks @Rodolfo

Do any other SIM cards work in the phones?

If you enter your postcode into the coverage and status checker, do we have coverage in your area?

Leanne.

Re: No order number genereated when requested the SIM card on website

Rodolfo — Wed, 31 Mar 2021 11:17:13 GMT

Hello Leanne,

I just tried again on both mobiles and it seems to work when we go outside... As stated on the website, the coverage on the are I am currently staying is very weak, so I believe the data signal will become stronger when we get closer to downtown areas...

Could you explain the next steps, in order to pay the bill account and so on?

Best regards,

Rodolfo

Re: No order number genereated when requested the SIM card on website

Leanne_T — Wed, 31 Mar 2021 11:24:07 GMT

Hi @Rodolfo

Once you have set up your My EE account you can top up and purchase a pack, you won't get a bill on pay as you go.

For other ways to top up see our How can I top up my phone? Help page.

Thanks 🙂

Leanne.