topic Upgrade in Archived Posts

Upgrade

LP-1705 — Tue, 30 Mar 2021 22:09:29 GMT

Help!

I am looking to do an early upgrade as my phone is totally broken. Right at the end of the process, EE ask to send me a PIN number. The one problem is that I cannot read said pin number as my phone is broken.

Is there a live chat feature on this website? If there is, I cannot find it. I need to speak to a human about this as frankly, trying to find out any help on here or on Twitter has been useless.

Is there a way I can do an early upgrade WITHOUT EE texting me a PIN?

Re: Upgrade

XRaySpeX — Tue, 30 Mar 2021 22:16:16 GMT

@LP-1705: Yes, you'll find Live Chat at Get in touch when it's available during EE UK opening hours.

Re: Upgrade

LP-1705 — Tue, 30 Mar 2021 22:33:40 GMT

what are those opening hours?

Re: Upgrade

XRaySpeX — Tue, 30 Mar 2021 22:44:21 GMT

Mon to Fri 8am - 9pm
Sat to Sun 8am - 8pm