topic Re: Order details/Receipt in Archived Posts

Order details/Receipt

stuarthemming — Mon, 29 Mar 2021 10:40:11 GMT

I upgraded my phone online at the weekend.

I've had no copy of the order details or a receipt, nor have I received details of how to access the free gift (Britbox in my case)

How do I get this?

Re: Order details/Receipt

Leanne_T — Mon, 29 Mar 2021 13:07:32 GMT

Hi @stuarthemming

Thanks for coming to the community.

Did you receive an email confirming the order?

Has your plan changed in your My EE account now?

Leanne.

Re: Order details/Receipt

stuarthemming — Mon, 29 Mar 2021 13:16:17 GMT

> Did you receive an email confirming the order?

Not that I can see

>Has your plan changed in your My EE account now?
Well, my new phone is there, but it doesn't show any details about when I changed or anything; in fact, it says I can upgrade again in 12 days!

And, for you information, I have and am using the phone.

Re: Order details/Receipt

Leanne_T — Mon, 29 Mar 2021 13:25:19 GMT

Thanks @stuarthemming

Just to confirm your upgrade has been delivered?

Did you select BritBox as a Smart Benefit?

Thanks 🙂

Leanne.

Re: Order details/Receipt

stuarthemming — Mon, 29 Mar 2021 13:28:21 GMT

I can confirm that, yes, I have the phone and yes, I selected BritBox as my benefit.

I need details of how to access my benefit.

I also need the order number and receipt to claim my Google Play voucher.

Re: Order details/Receipt

Leanne_T — Mon, 29 Mar 2021 13:35:46 GMT

Hi @stuarthemming

Thanks for the quick reply.

If you text PICK to 150, you should get the option to select BritBox and get a message from us to help you get set up.

If you need any order details, please give us a call on 150 our Mobile Care team can help you this 🙂

Leanne.