topic Re: Phone Order - No tracking number in Archived Posts

Phone Order - No tracking number

KOsmond80 — Mon, 29 Mar 2021 09:18:52 GMT

Good morning

I upgraded my phone over the internet yesterday and received an order confirmation however no order number is included within the message.

As I had dropped my phone in a cup of tea I asked for the DPD notification to be sent to my email address - I have not received anything. Are you able to confirm my reference?

Thanks

Karen

Re: Phone Order - No tracking number

Leanne_T — Mon, 29 Mar 2021 10:52:41 GMT

Hi @KOsmond80

Thanks for coming to the community.

Once your order has been processed and dispatched you will get an email from DPD to let you know when this will be delivered.

Which phone did you order, including size and colour?

Thanks 🙂

Leanne.

Re: Phone Order - No tracking number

KOsmond80 — Mon, 29 Mar 2021 11:05:41 GMT

Hi there

I ordered it yesterday and was informed it would arrive today. Nothing received from EE or DPD with tracking or delivery details.

Thanks

Karen

Re: Phone Order - No tracking number

Leanne_T — Mon, 29 Mar 2021 11:12:53 GMT

Hi @KOsmond80

Which phone have you ordered?

Thanks.

Leanne.