https://community.ee.co.uk/t5/Archived-Posts/Phone-Contract/m-p/1039326#M317207 <P>I've been trying to order a phone since last week Tuesday, I don't understand why customer have to be treated this way. It's more than a week now and all I'm being told is call back again, wait some days. Why all these stress and difficulties just for a phone.</P><P>EE is not communicating with me, I have to call to learn what's going on. This is the worst experience I've ever had.</P><P>The digital sales team is just pushing me back and forth. The phone have to get to EE warehouse then returned then I have to call again to reorder it, it's more than 8 days now. The upfront £400 I paid is still hanging and I'm left stranded.</P><P>I don't understand why they're doing this to me.</P> Wed, 24 Mar 2021 09:10:59 GMT Ademide96 2021-03-24T09:10:59Z https://community.ee.co.uk/t5/Archived-Posts/Phone-Contract/m-p/1039326#M317207 <P>I've been trying to order a phone since last week Tuesday, I don't understand why customer have to be treated this way. It's more than a week now and all I'm being told is call back again, wait some days. Why all these stress and difficulties just for a phone.</P><P>EE is not communicating with me, I have to call to learn what's going on. This is the worst experience I've ever had.</P><P>The digital sales team is just pushing me back and forth. The phone have to get to EE warehouse then returned then I have to call again to reorder it, it's more than 8 days now. The upfront £400 I paid is still hanging and I'm left stranded.</P><P>I don't understand why they're doing this to me.</P> Wed, 24 Mar 2021 09:10:59 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-Contract/m-p/1039326#M317207 Ademide96 2021-03-24T09:10:59Z https://community.ee.co.uk/t5/Archived-Posts/Phone-Contract/m-p/1039348#M317208 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1714311">@Ademide96</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>You'll usually get a text when you're eligible to upgrade again.</P> <P>&nbsp;</P> <P>A return may take slightly longer than usual at the moment.</P> <P>&nbsp;</P> <P>Jon</P> Wed, 24 Mar 2021 11:21:37 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-Contract/m-p/1039348#M317208 Jon_K 2021-03-24T11:21:37Z