topic Re: Cancel SIM replacement order in Archived Posts

Cancel SIM replacement order

dimpal — Mon, 22 Mar 2021 08:40:41 GMT

I have ordered a replacement of my SIM card because I thought I lost it after I removed it from my phone. I have now found it so I was wondering if I can cancel my order as I'm not in the UK at the moment?

Re: Cancel SIM replacement order

Leanne_T — Mon, 22 Mar 2021 09:32:45 GMT

Hi there @dimpal

Thanks for coming to the community.

If the SIM card has been ordered and your old SIM disconnected we would be unable to cancel this.

You can get in touch with our Customer Care team to see if the SIM has been sent for you.

Leanne.