topic Re: Upgrade in Archived Posts

Upgrade

Sophie72 — Sat, 13 Mar 2021 22:17:04 GMT

I rung a week ago and sorted my upgrade, the man on the phone said it would be here within the week. However I am yet to get the phone but I also have not heard from EE since, not even an email or text to confirm the upgrade? Is this normal?

Re: Upgrade

biglad74 — Sun, 14 Mar 2021 08:52:51 GMT

same here upgraded last sunday and haven't heard anything since no email or text and can't even load my new plan details on my account.

Re: Upgrade

James_B — Sun, 14 Mar 2021 09:14:07 GMT

Hi @Sophie72,

Welcome to the EE Community. 🙂

Which phone did you order?

James

Re: Upgrade

Sophie72 — Sun, 14 Mar 2021 09:22:15 GMT

It is the Samsung S21

Re: Upgrade

James_B — Sun, 14 Mar 2021 09:29:50 GMT

Which colour and memory size @Sophie72?

James

Re: Upgrade

Sophie72 — Sun, 14 Mar 2021 09:48:19 GMT

I think it was the grey and not sure on the memory size I wasn't told. It was the deal with unlimited texts and calls and 100gb data at £41 per month

Re: Upgrade

biglad74 — Sun, 14 Mar 2021 09:53:45 GMT

it was probably the 128gb model as that's the 1 i'm waiting for. was told delivery within 7 days and that was last sunday so expecting delivery soon.

Re: Upgrade

James_B — Sun, 14 Mar 2021 09:54:28 GMT

Hi @Sophie72,

The dispatch time will depend on stock availability of the specific model you ordered.

Our Customer Care Team will be happy to check if you get in touch.

James