topic Re: Order upgrade from PAYG to Monthly - Not heard anything in Archived Posts

Order upgrade from PAYG to Monthly - Not heard anything

JerryTheBerry — Thu, 11 Mar 2021 19:40:14 GMT

Hi,

Unsure whether this is the correct place to ask.

I placed an order to upgrade from PAYG to Pay Monthly last Friday evening (5th March), I have received the email confirmation the same evening. However, nearly a week on, I'm still on PAYG and haven't heard anything since.

I have just been communicating with the Customer Services online chat and they have advised me to continue to wait a few more days for my DPD delivery to come through.

So, how long do I actually have to wait until my order is completed?

I assumed that because I was upgrading a PAYG sim (purchased last November) to Pay Monthly, it would be upgraded without the need for anything to be posted to me.

I was also expecting the order to have been completed in less than a week.

Re: Order upgrade from PAYG to Monthly - Not heard anything

bristolian — Thu, 11 Mar 2021 20:01:17 GMT

Hi @JerryTheBerry

You are correct to assume that, unless there is a problem with your existing SIM, then if you've used the switch to pay-monthly service - the changeover to pay-monthly should be immediate, the FAQ on the linked page confirms as much.

I would recommend calling EE C/S on 150 from your mobile, they will have access to your account and can check the status of your transfer.

Re: Order upgrade from PAYG to Monthly - Not heard anything

XRaySpeX — Thu, 11 Mar 2021 20:42:35 GMT

What on earth are DPD delivering to you? It should just be a plan change on the existing SIM.

Re: Order upgrade from PAYG to Monthly - Not heard anything

JerryTheBerry — Fri, 12 Mar 2021 09:19:13 GMT

HI @bristolian and @XRaySpeX

Thank you both for your replies and confirming what I'd been thinking all along.

I personally didn't think DPD would deliver a sim card, if anything I'd expect that to be sent via Royal Mail. When signing up, I did tick the box on the order form that allowed me to upgrade the number from PAYG to Pay Monthly sim only. As I said, the sim was only purchased at the end of November so should be all good to go.

I will call 150 at lunchtime and see whether I can get through to an operator to discuss why it hasn't happened as yet.

Re: Order upgrade from PAYG to Monthly - Not heard anything

JerryTheBerry — Fri, 12 Mar 2021 18:32:05 GMT

Just giving an update to this.

I called the EE customer services from 150 earlier, it seems the online order didn't go through onto the system even though I had received a confirmation email.

So, the excellent customer service guy put through a new order for me and also gave me a sizable discount on what I originally was changing too via the webiste, so I'm very happy with the outcome.

Thanks again for your replies, I'm now all sorted and good to go.

Re: Order upgrade from PAYG to Monthly - Not heard anything

Leanne_T — Sat, 13 Mar 2021 07:49:56 GMT

Morning @JerryTheBerry

Thanks for coming back and letting us know 🙂

Glad to hear this has been sorted for you.

Have a lovely weekend.

Leanne.