topic Awaiting upgrade order confirmation in Archived Posts

Awaiting upgrade order confirmation

Laurabeth0810 — Thu, 11 Mar 2021 20:52:12 GMT

I have upgraded my device via the web app this evening. The order completed and an order number was given etc. It said to wait on updates via text message, however, I have not had any form of confirmation via email/text. How long does this usually take to arrive? How do I know my order is confirmed and being processed?

Re: Awaiting upgrade order confirmation

Chris_B — Fri, 12 Mar 2021 08:24:54 GMT

@Laurabeth0810 Have you looked in your spam folder in case it’s ended up there. The next email you should receive will be a “We’ll deliver your EE parcel”. And that’s once a device has been allocated to you.

Re: Awaiting upgrade order confirmation

James_B — Fri, 12 Mar 2021 10:47:27 GMT

Hi @Laurabeth0810,

Welcome to the EE Community. 🙂

Which phone did you order?

James