topic Re: Xbox series x. It’s a joke in Archived Posts

Xbox series x. It’s a joke

Lewisovenstone — Sun, 21 Feb 2021 19:12:00 GMT

Hello. Right now I’m really starting to get annoyed trying to get the Xbox series x and pritty much everyone else is to but I’m writing this post that it’s starting to be a joke now trying to register for an Xbox series x and I get no reply no email no call or anything what’s soo ever registered 2 months ago going on 3 and still nothing. Now I’ve been with EE for a long time I’m a loyal customer but when it comes to the Xbox series x I get nothing back. I’m honestly starting to lose faith in this like the time I get a Xbox series x the next gen will be out at this rate lol 😂 EE HELP ME OUT PLEASE 😂

Re: Xbox series x. It’s a joke

Chris_B — Sun, 21 Feb 2021 19:36:47 GMT

@Lewisovenstone Just like everyone else who is trying to get this through EE you’ll not get peripheral treatment over anybody else just because of the time spent with the company. The best thing you can do is check first thing in the morning each and everyday and when ever you can in the day.

Re: Xbox series x. It’s a joke

Lewisovenstone — Sun, 21 Feb 2021 20:29:56 GMT

yeah. I’ve been looking at the site every morning and night to see if it’s been updated bit I’ve been doing that for 2-3 months now. it would be great if I had a email saying that they received my register and will be back in contact when there in stock

Re: Xbox series x. It’s a joke

Jon_K — Mon, 22 Feb 2021 08:24:49 GMT

Hi @Lewisovenstone.

If you've registered your interest on our Coming Soon page, you'll be amongst the first to know when this is back in stock.

Jon

Re: Xbox series x. It’s a joke

Groovyson — Mon, 22 Feb 2021 11:34:26 GMT

@Jon_K Unfortunately I don't believe that's the case. I've registered my interest several times and so has my partner. Each time we have missed out on stock and we never got any notifications by mail or phone.

Looking at previous posts and twitter a number of people have the same experience.

Then you have another issue with the Series S. It says in stock on my profile, I ordered one, funds where taken off, got an email next day saying it's on the way and then nothing.

I called up only to be told there was no Series S stock and I was in a queue to receive one when you get it, I was also told you did have 200 stock of the Series X and I should just order one of those but they show as out of stock. I asked them to double check as I believed they had it backwards but the team lead confirmed the same.

Your systems either do not work or are not capable of handling so much demand.

Re: Xbox series x. It’s a joke

Jon_K — Mon, 22 Feb 2021 13:08:11 GMT

I'm sorry to hear this happened, @Groovyson.

If you've registered your interest, you should be notified of new stock.

Can you check your junk/spam folders to make sure any emails didn't go there?

Jon

Re: Xbox series x. It’s a joke

Groovyson — Mon, 22 Feb 2021 13:20:46 GMT

@Jon_K Nope not in junk, I checked our Exchange Online logs as well and can confirm nothing came in from EE to any of our mailboxes.

Have little to no faith that this will change with the next batch so just randomly check every now and then, don't have the time to sit and refresh a site when your email alerts don't work.

Re: Xbox series x. It’s a joke

Lewisovenstone — Tue, 23 Feb 2021 17:36:43 GMT

@Groovyson I was the same I put my register in on January 12th and there was a stock on the 5th of February and I missed that stock and now waiting on the next batch but my friend put his register n at the same time and he got his email but there is still no emails I’ve received yet to let me know about a restock or even letting me know about Being accepted for the series x.

@Jon_K you’s should have a system to let us know what number in a queue we are waiting cause it would be better for everyone to even know the time they will have to wait.

Re: Xbox series x. It’s a joke

James_B — Wed, 24 Feb 2021 09:03:53 GMT

Hi @Lewisovenstone,

We sent a text message to customers on Feb 3rd, to let them know of available stock. This was sent to customers who registered their interest in Xbox, are eligible for Add to Plan and have marketing permissions confirmed on their EE account.

If you are not eligible for Add to Plan at this time or have opted out of marketing permissions, either generally or for SMS, you won’t have been sent a message.

You can find out about Add to Plan eligibility here: shop.ee.co.uk/add-to-plan#existing

James

Re: Xbox series x. It’s a joke

BrendonH — Wed, 24 Feb 2021 09:12:00 GMT

It will only notify you if you are eligible for the add to plan.

Are you on Pay Monthly?

Do you have at least 17 months left on your contract?

It doesn't matter fi you did when you registered it's not down to EE to honour this if you tried to buy during this eligibility as the stock levels are scarce due to microsoft not being able to manufacturer enough due to shortages in components due to the global pandemic

Re: Xbox series x. It’s a joke

Groovyson — Wed, 24 Feb 2021 09:17:29 GMT

@BrendonH I have several contracts all eligible to add the series x to plan, never received notifications for any of them and all my numbers are registered.

It's almost like ee is targeting new customers fort that extra £££

Re: Xbox series x. It’s a joke

BrendonH — Wed, 24 Feb 2021 09:19:44 GMT

Your conspiracy theory doesn't add up. The cost si the same to a new customer or you an existing customer.

They won't reduce the price of the add to plan for anyone or make them a different price for others.

Have you opted for no marketing when you signed up to EE or within your MyEE account? If so this would stop the emails/texts coming. It doesn't matter if you since signed up.

You need to opt for marketing texts/email from EE

Re: Xbox series x. It’s a joke

Groovyson — Wed, 24 Feb 2021 09:58:39 GMT

@BrendonH of course it adds up, an existing customer only pays the £45 add to plan fee, they've already paying the contract fee if they add to plan or not. A new customer would have to take a mobile contract + the £45 so of course its more money.

Re: Xbox series x. It’s a joke

BrendonH — Wed, 24 Feb 2021 10:05:06 GMT

If someone just wanted to buy a xbox they wouldn't sign up to EE contract.

They can get an Xbox Series X and Ultimate Gaming Pass for £28.99 a month through Game or Smyths toys.

Re: Xbox series x. It’s a joke

Groovyson — Wed, 24 Feb 2021 10:17:34 GMT

@BrendonH you're not serious are you, have you tried getting stock.

At the end of the day with the stock shortage it would benefit ee more locking new customers into a contract then prioritising existing customers. I'm not saying that is the case but it is true.

Re: Xbox series x. It’s a joke

BrendonH — Wed, 24 Feb 2021 10:18:25 GMT

They aren't prioritising anyone.

They are in short supply with a big demand.

This means you have to be quick.

No one is getting special treatment.

Re: Xbox series x. It’s a joke

Groovyson — Wed, 24 Feb 2021 10:23:53 GMT

@BrendonH except if the notifications are not sent to existing customers when they register interest then it means we are forced to rely on twitter posts which tend to be a bit behind and I also prefer not to use twitter hence registering my interest.

So why waste peoples time registering interest, rather just remove that and tell people follow us on twitter.

At the end of the day EE has asked us to register our interest to be notified when it's in stock and that is not working for a lot of people. This is my issue with EE.

Re: Xbox series x. It’s a joke

James_B — Wed, 24 Feb 2021 11:19:38 GMT

Hi @Groovyson,

If you are not eligible for Add to Plan at this time or have opted out of marketing permissions, either generally or for SMS, you won’t have been sent a message.

You can find out about Add to Plan eligibility here: shop.ee.co.uk/add-to-plan#existing

James

Re: Xbox series x. It’s a joke

Groovyson — Wed, 24 Feb 2021 11:31:08 GMT

@James_B already answered those points above.

I am eligible, have registered my interest and marketing is enabled. I recieved nothing unfortunatly.

I already spoke with your call center as well as my account says the series S is in stock and I placed an order, EE took the £10 and I got an email saying it was on the way but never arrived. Call center explained there was in fact no stock and they did not understand what was happening.

Just saying something happened repeatedly doesn't make it so unfortunatly, the world would be a very different place if that was the case x)

Re: Xbox series x. It’s a joke

Lewisovenstone — Wed, 24 Feb 2021 15:03:00 GMT

@BrendonH

Yes I’m still in my 17 months contract and I phoned up about my eligibility and they said I’m eligible to add to plan