topic Order tracking in Archived Posts

Order tracking

blue123 — Thu, 11 Mar 2021 10:33:58 GMT

I’m unable to get through on the phone line to track my phone. However, I have a conformation email which says the number is trackable online and it’s not. I ordered it 3 days ago and haven’t heard anything from DPD or anyone.

Re: Order tracking

Leanne_T — Thu, 11 Mar 2021 11:57:46 GMT

Hi @blue123

Thanks for coming to the community.

Which phone have you ordered?

Could you let me know the colour and size?

Speak soon 🙂

Leanne.

Re: Order tracking

blue123 — Thu, 11 Mar 2021 12:30:56 GMT

iPhone 12 Pro
128GB
Grey

Sent from my iPhone

Re: Order tracking

Leanne_T — Thu, 11 Mar 2021 12:48:00 GMT

Hi @blue123

Thanks for the quick reply.

Was this the Graphite model that you ordered?

Leanne.

Re: Order tracking

blue123 — Thu, 11 Mar 2021 12:49:56 GMT

No

Sent from my iPhone

Re: Order tracking

Leanne_T — Thu, 11 Mar 2021 12:56:27 GMT

Sorry, @blue123 there doesn't seem to be a Grey option for the iPhone 12 Pro 128GB.

To check if the device is in stock for you, I will need to know which colour you have ordered, could this have been silver?

Do you get an error message when you try and track your order?

Leanne.

Re: Order tracking

blue123 — Thu, 11 Mar 2021 13:39:56 GMT

Yes sorry it was sliver.
And yes

Sent from my iPhone

Re: Order tracking

Leanne_T — Thu, 11 Mar 2021 13:42:38 GMT

Hi @blue123

The Silver model is showing 'Now in stock. Usually despatched within 1 day' if you have had no update please give us a call on 150 or 0800 079 8586 and the team will get this looked into for you.

Leanne.