topic Re: Ordered on Saturday and heard nothing in Archived Posts

Ordered on Saturday and heard nothing

Dillon1998 — Mon, 08 Mar 2021 11:51:23 GMT

Ordered on Saturday just passed and I heard nothing back. The upfront payment has fully cleared but I haven't received any delivery information

Re: Ordered on Saturday and heard nothing

Chris_B — Mon, 08 Mar 2021 13:24:26 GMT

@Dillon1998 you receive tracking information once a device has been allocated to you. What device is it and was is in stock when you ordered it ?

Re: Ordered on Saturday and heard nothing

Jon_K — Mon, 08 Mar 2021 13:31:06 GMT

Hi @Dillon1998.

Welcome to the community.

Have you tried using our online order tracker to track your order?

Jon

Re: Ordered on Saturday and heard nothing

Dillon1998 — Mon, 08 Mar 2021 15:19:55 GMT

I just phoned ee and they said.that the didn't know my address which was odd. She said I should receive it tomorrow but I still don't have any tracking info...

Re: Ordered on Saturday and heard nothing

Jon_K — Mon, 08 Mar 2021 15:35:32 GMT

Hi @Dillon1998.

You should get a text from DPD when your order is on it's way.

Let us know if it arrives tomorrow.

Jon

Re: Ordered on Saturday and heard nothing

Dillon1998 — Mon, 08 Mar 2021 15:57:26 GMT

Yes will do but if I don't get any tracking info may it still arrive tomorrow?

Re: Ordered on Saturday and heard nothing

Jon_K — Mon, 08 Mar 2021 16:06:42 GMT

If DPD send you a text, it'll contain information on the delivery of your order, including a one-hour window for delivery, @Dillon1998.

The text would usually come before midday.

Jon