topic Delivery in Archived Posts

Delivery

Eve123 — Sun, 07 Mar 2021 11:04:07 GMT

I ordered a new phone yesterday via upgrading and paid extra to get it delivered to me today. However I never received a confirmation email or text, and so I do not have the order number to be able to track it.

I was just wondering if anyone could help with this?

Thanks

Re: Delivery

Northerner — Sun, 07 Mar 2021 11:51:50 GMT

Hi @Eve123

Have you checked your junk/spam email folders?

Thanks

Re: Delivery

Eve123 — Sun, 07 Mar 2021 11:55:30 GMT

Hi,

yes I’ve checked everywhere.

I downloaded the DPD app and it says they have got the order details this morning at 11am, but I rang EE at 2pm yesterday and paid extra to get it delivered today but I don’t think it’s looking likely .

Re: Delivery

Christopher_G — Sun, 07 Mar 2021 13:52:51 GMT

Hi @Eve123

Have you heard anything from DPD yet?

Chris

Re: Delivery

Eve123 — Sun, 07 Mar 2021 13:55:41 GMT

@Christopher_G
hi,

No, I’ve heard nothing from them, no email or text and no update on the app

Thanks

Re: Delivery

Christopher_G — Sun, 07 Mar 2021 14:48:59 GMT

I'm sorry to hear that, @Eve123.

It's worth keeping an eye on the DPD app for updates. If it doesn't come today, I'd suggest speaking to our Mobile Care team about your delivery fee.

Chris

Re: Delivery

Eve123 — Sun, 07 Mar 2021 14:50:52 GMT

@Christopher_G

Okay thank you!
Eve