topic Re: Kishi delivery in Archived Posts

Kishi delivery

Redpaul1970 — Wed, 03 Mar 2021 05:00:18 GMT

How long has delivery for the Kishi from the BT shop taken for most of you? Mine has been pending for a week now.

Re: Kishi delivery

Christopher_G — Wed, 03 Mar 2021 12:45:21 GMT

Hi @Redpaul1970

Did you receive confirmation of your order and everything?

Did you buy this outright from the BT Shop or was it part of a deal?

Chris

Re: Kishi delivery

Redpaul1970 — Wed, 03 Mar 2021 14:16:55 GMT

Hi @Christopher_G it was part of the Unleashed bundle. I got the confirmation email then a few days later I got another email from the BT shop saying my £3.49 postage I was being charged was being removed for me and haven't heard since.

Re: Kishi delivery

James_B — Wed, 03 Mar 2021 14:36:37 GMT

Hi @Redpaul1970,

If it has been over three days since you placed your order, please get in touch with Customer Care so we can chase this up for you.

Thanks

James

Re: Kishi delivery

Redpaul1970 — Wed, 03 Mar 2021 15:42:43 GMT

I contacted them on live chat and they weren't helpful to be honest. They basically said, don't worry, you'll get it.

Re: Kishi delivery

James_B — Wed, 03 Mar 2021 15:45:16 GMT

Hi @Redpaul1970,

I'm sorry to hear that. When did you place your order?

James

Re: Kishi delivery

Redpaul1970 — Wed, 03 Mar 2021 16:36:22 GMT

24th February.

Re: Kishi delivery

Leanne_T — Wed, 03 Mar 2021 16:51:27 GMT

Thanks for coming back to us @Redpaul1970

Have you emailed shop@bt.com with your delivery details to get the order looked into?

Thanks 🙂

Leanne.

Re: Kishi delivery

Redpaul1970 — Wed, 03 Mar 2021 18:36:20 GMT

Hi @Leanne_T I emailed BT after I spoke to EE customer service.

I'll update when I hear back.

Re: Kishi delivery

Leanne_T — Wed, 03 Mar 2021 18:39:11 GMT

That would be great @Redpaul1970

Thanks 🙂

Leanne.