topic Re: Where is my delivery in Archived Posts

Where is my delivery

Jaroslaw69 — Mon, 01 Mar 2021 14:09:09 GMT

I placed an order and paid upfront for Samsung Galaxy Watch Active2 watch last Monday and haven’t heard from EE ever since. I cannot track the order because it shows in the system as not existent. It was supposed to be delivered within 2 days and I am in a very difficult situation right now because it was purchased for a present.

Re: Where is my delivery

Leanne_T — Mon, 01 Mar 2021 14:51:44 GMT

Hi @Jaroslaw69

Thanks for coming to the community.

If you have had no update on your order for the Samsung Watch, please give us a call on 150 our Mobile Care team will be able to check your order for you.

Thanks 🙂

Leanne.

Re: Where is my delivery

Jaroslaw69 — Wed, 03 Mar 2021 12:55:15 GMT

Well, I wish I could say everything is sorted out after yesterday’s telephone conversation with you staff which made my delivery dispatched and supposed to be delivered today. I took a day off because it is very important for me to send it as a belated present to my son,

So I have been waiting at home tracking my parcel and suddenly I got an info that delivery driver was unable to deliver it. And I am still at home.

From my experience DPD is one of the last trustful delivery company as they failed to deliver many items in the past. I won’t be able to wait another day at home for my stuff. So if you are not able to deliver it today don’t bother to do it at all because I feel really ashamed I can’t keep a promise for my son anymore.

I am really disappointed by your service.

Re: Where is my delivery

Leanne_T — Wed, 03 Mar 2021 13:39:48 GMT

Hi @Jaroslaw69

I am very sorry to hear this.

Have you contacted DPD for details on why this could not be delivered?

Thanks.

Leanne.

Re: Where is my delivery

Jaroslaw69 — Wed, 03 Mar 2021 13:45:48 GMT

Hi!

Because there is no possibility to contact DPD at all, I have just had a chat with EE customer service and because they cannot do anything to make my delivery to be delivered today I had to cancel my order because I have to go out and get something else for my son’s birthday which was a week ago.

One of my worst customer experiences ever!

Re: Where is my delivery

Leanne_T — Wed, 03 Mar 2021 13:50:57 GMT

Hi @Jaroslaw69

I am very sorry to hear this and I really hope your Son had a lovely Birthday last week.

Leanne.