topic Re: Upgrade Order - No confirmation in Archived Posts

Upgrade Order - No confirmation

Deaks88 — Mon, 01 Mar 2021 13:37:28 GMT

I placed an order for an early upgrade on Friday (26th Feb). I had to place the order via live chat to replace my multi line discount with a perk discount as I couldn't apply it in checkout. The gentleman I was talking to provided me an order number but I can't track this and I also have no email confirmation. I paid quite a large early upgrade fee and I'm a little bit concerned as there is no receipt or anything. I am aware the phone (S21+ Black) is expected despatch within 7 days but I would have though I would have still had some form of confirmation?

Re: Upgrade Order - No confirmation

Leanne_T — Mon, 01 Mar 2021 14:36:36 GMT

Hi there @Deaks88

Thanks for posting on the community 🙂

Once your order has been dispatched you will receive tracking details from DPD via text or email.

Has the payment been taken for your early upgrade fee?

Thanks 🙂

Leanne.

Re: Upgrade Order - No confirmation

Deaks88 — Mon, 01 Mar 2021 14:42:23 GMT

Hi, yes the money all went out on Friday. I have an order number it’s just unable to track and I have no form of receipt for the payment

Re: Upgrade Order - No confirmation

Leanne_T — Mon, 01 Mar 2021 14:44:27 GMT

Hi @Deaks88

If the order number is not working for you, please give us a call on 150 our Mobile Care team can check the order for you.

Leanne.