topic Re: Where is my order in Archived Posts

Where is my order

Iwonaking1 — Sat, 27 Feb 2021 20:32:29 GMT

Hi, I’ve order iPhone XR as an upgrade to be delivered within 24h. 2 days later I still haven’t got it and no updates on my order. I’ve received a confirmation email.

Re: Where is my order

James_B — Sun, 28 Feb 2021 09:23:51 GMT

Hi @Iwonaking1,

Welcome to the EE Community. 🙂

Which model did you order?

James

Re: Where is my order

Iwonaking1 — Sun, 28 Feb 2021 09:46:57 GMT

Hi James

It was iPhone XR.

Sent from my iPhone

Re: Where is my order

James_B — Sun, 28 Feb 2021 09:54:09 GMT

Hi @Iwonaking1,

Which colour and storage size?

James

Re: Where is my order

Iwonaking1 — Sun, 28 Feb 2021 09:57:56 GMT

Hi James

It was blue 64GB

Sent from my iPhone

Re: Where is my order

James_B — Sun, 28 Feb 2021 10:01:24 GMT

Hi @Iwonaking1,

That model is currently out of stock and will be dispatched as soon as we receive it from our supplier.

You'll receive a text message with tracking details when it is on the way to you.

James

Re: Where is my order

Iwonaking1 — Sun, 28 Feb 2021 10:23:56 GMT

Hi James

I understand but the reason I have chosen this model and colour it’s because it was in stock at the time of purchase. If I have known I would have gone for a different model as I need a phone ASAP.

Is there anything else I can do to speed up the process please?

Sent from my iPhone

Re: Where is my order

James_B — Sun, 28 Feb 2021 10:51:22 GMT

Hi @Iwonaking1,

If you'd like to switch to a model that is available for immediate dispatch, please get in touch on 150.

Thanks

James