topic Cancelling a payment in Archived Posts

Cancelling a payment

Lar4 — Fri, 26 Feb 2021 10:11:11 GMT

I made a payment by mistake I thought I was topping up online then realised I’d ordered a new sim only plan , how do I cancel that payment

BrendonH — Fri, 26 Feb 2021 10:30:01 GMT

You need to call EE to cancel the Sim Only plan.

If you are quick they maybe able to do it before they send the sim out to you.

Leanne_T — Fri, 26 Feb 2021 11:52:11 GMT

Thanks for coming to the community.

Please follow @BrendonH's advice and give us a call on either 150 or 0800 956 6000, and the team will be happy to get this looked into for you.

Let us know how you get on 🙂

Leanne.