topic Got confirmation email but item not dispatched 2 days later in Archived Posts

Got confirmation email but item not dispatched 2 days later

Breadbin1 — Wed, 24 Feb 2021 14:08:36 GMT

I ordered a Samsung galaxy smart watch 3 45mm in black 2 days ago, and since I ordered it late, I assumed it wouldn't be dispatched until the next day, but the tracking dosent tell me anything, and I have no emails or texts further

Re: Got confirmation email but item not dispatched 2 days later

Chris_B — Wed, 24 Feb 2021 14:48:56 GMT

@Breadbin1 Have you checked in your spam folder ?

Re: Got confirmation email but item not dispatched 2 days later

Breadbin1 — Wed, 24 Feb 2021 14:53:24 GMT

Yep

Re: Got confirmation email but item not dispatched 2 days later

Christopher_G — Wed, 24 Feb 2021 15:58:27 GMT

Hi @Breadbin1

Welcome to the community.

Did you order over the phone, live chat or internet?

Chris

Re: Got confirmation email but item not dispatched 2 days later

Breadbin1 — Wed, 24 Feb 2021 18:23:36 GMT

I ordered over the Internet

Re: Got confirmation email but item not dispatched 2 days later

Christopher_G — Wed, 24 Feb 2021 18:32:29 GMT

OK, thanks, @Breadbin1. You should have received a confirmation email.

I'd recommend speaking to our Mobile Care team so that they can check the order for you.

Let us know how you get on.

Chris