topic Re: Delivery in Archived Posts

Delivery

WilliamsE93 — Tue, 23 Feb 2021 12:14:11 GMT

Hi, I ordered a pay as you go phone on Feb 14th and still haven’t received it? I tried to track my order on the EE website, but it says it can’t be tracked and I haven’t received any update via mobile or email, how do I know when I will be receiving it? Thanks

Re: Delivery

Chris_B — Tue, 23 Feb 2021 12:16:56 GMT

@WilliamsE93 If the device was in stock when you ordered you should of had this by now. I recommend you call customer services about this order as it looks like it didn’t go through.

Re: Delivery

WilliamsE93 — Tue, 23 Feb 2021 15:24:23 GMT

I can’t find the number to call to speak with customer services! Who would be the correct department/number to call please? Thank you

Re: Delivery

James_B — Tue, 23 Feb 2021 15:26:32 GMT

Hi @WilliamsE93,

Welcome to the EE Community. 🙂

Are you a new or existing customer?

James

Re: Delivery

WilliamsE93 — Tue, 23 Feb 2021 15:36:51 GMT

Hey, I’m an existing customer, but the phone I ordered is for my mum as she has a sim only, so wanted a newer handset. It’s for her birthday on Thursday, but still no sign of it being delivered!? Any help would be greatly received. Thank you

Re: Delivery

James_B — Tue, 23 Feb 2021 15:42:37 GMT

Hi @WilliamsE93,

Our Customer Care Team will be happy to help if you get in touch on 150.

Thanks

James

Re: Delivery

WilliamsE93 — Tue, 23 Feb 2021 15:48:20 GMT

I didn’t know what option to go through on, none seemed relevant!?

Re: Delivery

James_B — Tue, 23 Feb 2021 16:29:06 GMT

Hi @WilliamsE93,

Don't worry too much if you pick quite the right option. Any member of the team will be able to locate your order.

James