topic Re: Phone order in Archived Posts

Phone order

Stoney1975 — Mon, 15 Feb 2021 17:31:26 GMT

Hi I ordered yesterday morning an extra phone(iPhone 12) to add to my account as it’s for my son on contract.I had an email with a order number and saying an upfront fee for the phone would be taken on this day(yesterday)and it’s on my way and to wait for an email so I can track phone etc.The problem I have is no money was taken and haven’t any other emails since,do I need to call them?

Thanks in advance

mart

Re: Phone order

Chris_B — Mon, 15 Feb 2021 19:49:43 GMT

@Stoney1975 I would call customer services about this as they usually take the upfront payment straight the way, was the device you ordered in stock ? as this might be the reason why nothing has been taken yet.

Re: Phone order

Stoney1975 — Mon, 15 Feb 2021 19:54:56 GMT

I’ve had no email to say it isn’t in stock,I will give them a call tomorrow,Thankyou.

Sent from my iPhone

Re: Phone order

Jon_K — Tue, 16 Feb 2021 07:52:10 GMT

Hi @Stoney1975.

Let us know how you get on after speaking with our Customer Care team.

Jon

Re: Phone order

Stoney1975 — Fri, 19 Feb 2021 14:02:59 GMT

They discovered that my card that I had tried to use to pay the upfront fee for the phone was a different one(long number on the front of card) to what they had down on my file due to my old card expiring.They were very helpful and even lowered my bill per month as they told me what alternatives there were on offer for what I need for.🙂

Martin

Re: Phone order

James_B — Fri, 19 Feb 2021 14:08:49 GMT

Glad you got it sorted @Stoney1975 🙂

James