topic Re: Upgrade my phone in Archived Posts

Upgrade my phone

HollyParrott22 — Fri, 19 Feb 2021 09:50:57 GMT

I upgraded my phone on the 18/02/2021. Upfront cost was £50 this wasnt taken from my bank account. I then go to track my order and it says sorry we cannot help you. What do I do?
i also have an email saying thank you for your order we will sort this for you now

Re: Upgrade my phone

Chris_B — Fri, 19 Feb 2021 09:54:18 GMT

@HollyParrott22 You need to call customer services about this. Usually payment is taken within a few minutes.

Re: Upgrade my phone

HollyParrott22 — Fri, 19 Feb 2021 09:55:56 GMT

Thank you. What is EE’s number?
This has never happened to me before

Holly

Get Outlook for iOS

Re: Upgrade my phone

Leanne_T — Fri, 19 Feb 2021 11:58:40 GMT

Hi there @HollyParrott22

Thanks for coming here 🙂

Was the phone in stock when you placed the order?

You can give us a call on 150 from an EE Phone or 0800 079 8586 from any other phone, the team will be happy to help you with your order.

Thanks 🙂

Leanne.

Re: Upgrade my phone

HollyParrott22 — Fri, 19 Feb 2021 11:59:44 GMT

I’ve now sorted this issue. Thank you

Re: Upgrade my phone

Leanne_T — Fri, 19 Feb 2021 12:21:52 GMT

Thanks for coming back and letting me know @HollyParrott22

Have a lovely weekend 🙂

Leanne.