topic Re: No returns bag in Archived Posts

No returns bag

Cathy80 — Wed, 17 Feb 2021 09:47:57 GMT

Requested an upgrade for an iPhone 11 with same storage and data as my previous plan. Received a phone with less data and could not set up as when transferring over kept saying the phone was full. Have now called we 3 times for a returns bag and still not received (first call was 27th Jan). Am being charged for my new contract, despite not having a new phone and unbelievably also reached data limit as new phone despite being told it was unlimited was actually set up for 10GB. This is now resolved after another phone call. Want to return ASAP do I can order another one with greater storage and also one for my daughters upcoming birthday but feel that the customer service has been poor and it is putting me off?? Advice?

Re: No returns bag

Leanne_T — Wed, 17 Feb 2021 11:47:59 GMT

Hi @Cathy80

I am very sorry to hear you have not received your return bag for your upgrade.

Did you call our returns team on 0800 079 0103?

If you would like to look at adding another contract you can view all available plans and phones on the EE Shop 🙂

Thanks.

Leanne.