topic Re: Re: Upgrade Returns Pack sent to wrong address twice in Archived Posts

Re: Upgrade Returns Pack sent to wrong address twice

Dave6018 — Tue, 16 Feb 2021 20:14:26 GMT

I thin EE need to look at BrightStar they have had my phone for over a week and I have had zero confirmation of receipt of the phone or anything, luckily for me, I sent recorded and insured

Re: Re: Upgrade Returns Pack sent to wrong address twice

Katie_B — Wed, 17 Feb 2021 08:03:34 GMT

Hello @Dave6018.

Thanks for coming to the community.

I am sorry to hear this is yet to be updated on your account.

Have you spoke with Bright Star?

Katie 🙂

Re: Re: Upgrade Returns Pack sent to wrong address twice

Dave6018 — Wed, 17 Feb 2021 08:14:17 GMT

Brightstar, I am guessing you haven't tried to contact them, just let's say you have more chance of going shopping with Lord lucan for a ps5 and taking all your shopping home on shergar. I spent 2 hours trying to get through, EE customer service phone staff amazing, brightstar phone staff do they actually have any?

Re: Re: Upgrade Returns Pack sent to wrong address twice

Katie_B — Wed, 17 Feb 2021 08:16:30 GMT

Hi @Dave6018.

If you are unable to get through via phone there is also a customer service email.

The email address is: eeconsumer.uk@brightstar.com

Katie 🙂