topic Re: Ordered a phone bit nothing after the confirmation email in Archived Posts

Ordered a phone bit nothing after the confirmation email

devil3113 — Sun, 14 Feb 2021 00:57:23 GMT

Hi, I ordered a pay monthly phone on the 12th of Feb and I got the confirmation email with the order number on it but the money hasn't been taken out and no other emails, it's been 3 days now since ordering and when I put my order number in tracking it doesn't come up with anything

Re: Ordered a phone bit nothing after the confirmation email

Northerner — Sun, 14 Feb 2021 09:48:12 GMT

Hi @devil3113

It maybe EE haven't processed your order. If order tracking isn't working then give EE a call on 150.

Thanks

Re: Ordered a phone bit nothing after the confirmation email

devil3113 — Sun, 14 Feb 2021 10:09:31 GMT

Hi I tried calling but can't get anywhere as I don't have an EE number yet

Re: Ordered a phone bit nothing after the confirmation email

Katie_B — Sun, 14 Feb 2021 11:16:23 GMT

Hello @devil3113.

Have you tried calling 0800 079 8586 from any landline or provider?

Katie.