topic Re: My order is not recognised in Archived Posts

My order is not recognised

AntBarber — Sat, 13 Feb 2021 13:26:01 GMT

Hi there, I ordered my daughters phone on 10th Feb, I have an email receipt. I'm currently working abroad on a ship and have no phone signal to ring up and confirm.

Help please, Im sick og my daughter asking where her phone is 🤣

Re: My order is not recognised

Jon_K — Sat, 13 Feb 2021 14:57:01 GMT

Hi @AntBarber.

Welcome to the community.

Have you tried tracking the order using our online order tracker?

Jon

Re: My order is not recognised

AntBarber — Sat, 13 Feb 2021 15:08:09 GMT

Hi Jon, I have, I've entered the 12 digit order number, the reply is it's just not recognising the number and as I'm offshore I can't ring 150.

Thanks

Re: My order is not recognised

Jon_K — Sat, 13 Feb 2021 15:33:08 GMT

Thanks @AntBarber.

If you log into your My EE Account, are you able to use our live chat service?

Jon

Re: My order is not recognised

AntBarber — Sat, 13 Feb 2021 16:15:51 GMT

Hi John are you getting this reply?

Re: My order is not recognised

Katie_B — Sun, 14 Feb 2021 07:56:35 GMT

Hello @AntBarber.

We have received your reply.

Have you tried our online chat service which was recommend by Jon yesterday?

Katie 🙂