topic Re: Won't show tracking??? in Archived Posts

Won't show tracking???

BeckyJane2299 — Wed, 10 Feb 2021 12:33:30 GMT

Hi, I ordered my early upgrade and I've had a confirmation email saying it is on its way but everytime I type in the order number to track it it says sorry something went wrong?

Re: Won't show tracking???

Katie_B — Wed, 10 Feb 2021 15:09:17 GMT

Hello @BeckyJane2299.

As soon as your order has been dispatched you will receive a link and a new tracking number to track your parcel further.

Katie 🙂

Re: Won't show tracking???

Anamazza1 — Fri, 12 Feb 2021 10:32:41 GMT

Hi I've the same problem can you help please

Re: Won't show tracking???

Katie_B — Fri, 12 Feb 2021 10:59:08 GMT

Good Morning @Anamazza1.

Thanks for coming to the community.

How did you place your order?

Katie 🙂

Re: Won't show tracking???

Anamazza1 — Fri, 12 Feb 2021 14:13:09 GMT

Hi. In the online shop. How do I know if it's been accepted or declined.

Thanks anna

Re: Won't show tracking???

Katie_B — Fri, 12 Feb 2021 14:32:58 GMT

Hi @Anamazza1.

If you have not received a confirmation email, I would recommend giving us a call so our customer care team can ensure your order is progressing.

Katie.