topic Anytime Upgrade in Archived Posts

Anytime Upgrade

JohnnyC — Thu, 11 Feb 2021 14:23:24 GMT

I upgraded my phone using Anytime Upgrade, received my envelope to send my Old Phone back to EE and sent my Old Phone back in the envelope with EEs sticker on for Special Delivery. I forgot to put my name and number in the envelope and just sent the phone in the envelope. I know they have received it through the tracking on Special Delivery but I haven't received a text confirming they have it. My thinking was they would scan the barcode on the Sticker for the envelope and my details would pop up. How long once they receive the phone will they assess it?

Re: Anytime Upgrade

Katie_B — Thu, 11 Feb 2021 16:26:08 GMT

Hello @JohnnyC.

When was your phone received back?

You should receive notification once the phone has been checked.

Katie 🙂

Re: Anytime Upgrade

JohnnyC — Thu, 11 Feb 2021 19:05:57 GMT

It says it was signed for yesterday just haven’t had a text/message from we saying they have got it.

Sent from my iPhone

Re: Anytime Upgrade

Christopher_G — Fri, 12 Feb 2021 08:22:38 GMT

Thanks @JohnnyC

It's usually scanned in within a couple of days of receipt. Hopefully they're in touch soon. 🙂

Chris