topic Re: cancel data? in Archived Posts

cancel data?

anita365 — Fri, 08 Jan 2021 13:50:42 GMT

I recently rang 150 to cancel my data, because I do not have an Android phone. Why has this not been actioned?

Leanne_T — Fri, 08 Jan 2021 15:03:16 GMT

Thanks for coming to the community.

Did you ask to cancel a data add-on or, to stop your phone connecting to data?

Are you with us on a pay monthly or pay as you go account?

Thanks.

Leanne.

XRaySpeX — Fri, 08 Jan 2021 16:53:43 GMT

What do you mean by "Cancel data"? Do you mean to cancel your contract?

anita365 — Sat, 09 Jan 2021 05:20:32 GMT

Its pay monthly, I do not have an android phone now, so I do not need the data to add on.

Jon_K — Sat, 09 Jan 2021 08:16:42 GMT

Are you trying to cancel a data add-on, or just stop having data on your plan altogether?

Jon

anita365 — Wed, 13 Jan 2021 07:10:24 GMT

Cancel a data add on package.

Jon_K — Wed, 13 Jan 2021 08:27:52 GMT

Do you know which add-on you've currently got?

Our add-on help page will let you know how to remove a data add-on.

Jon

XRaySpeX — Wed, 13 Jan 2021 11:13:09 GMT

For a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

anita365 — Tue, 09 Feb 2021 10:02:15 GMT

Bolt-on 20 gig data. I texted remove, but of course, they do nothing!

XRaySpeX — Tue, 09 Feb 2021 10:42:51 GMT

But did you text STOP 20GB ADD-ON to 150?

anita365 — Thu, 11 Feb 2021 16:27:52 GMT

yes