topic Re: Order in Archived Posts

Order

MrNorman74 — Mon, 08 Feb 2021 20:13:45 GMT

I order new Iphone 2020 10 december. 2 months and I dont have nothing.

Re: Order

Leanne_T — Tue, 09 Feb 2021 08:39:13 GMT

Hi @MrNorman74

Thanks for posting on the community.

Which model iPhone did you order?

Could you let me know the colour and size that you have ordered?

Also, did you receive a confirmation email?

Thanks 🙂

Leanne.

Re: Order

MrNorman74 — Wed, 10 Feb 2021 08:52:54 GMT

0015514372 iPhone 12 Pro Max 5G 512GB Gold Including your SIM card(s) and any add-on accessory items

Expected delivery date:

Awaiting confirmation

Re: Order

James_B — Wed, 10 Feb 2021 09:40:41 GMT

Hi @MrNorman74,

Welcome to the EE Community. 🙂

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro Max Gold 512GB on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

James

Re: Order

MrNorman74 — Wed, 10 Feb 2021 09:49:56 GMT

I unerstand but its not couple weeks. I wait 2 months. Its not normal. I dont have phone, I dont have internet. You send after 1 year?

Re: Order

James_B — Wed, 10 Feb 2021 09:53:01 GMT

Hi @MrNorman74,

If you'd prefer to switch to a model that is available for immediate dispatch, please get in touch with Customer Care.

They'll be happy to help. 🙂

James

Re: Order

MrNorman74 — Wed, 10 Feb 2021 10:26:59 GMT

No. I pay you money and I need this model. Diferent color no problem.

Re: Order

James_B — Wed, 10 Feb 2021 10:34:48 GMT

Hi @MrNorman74,

Sorry, the model you ordered is not currently in stock.

We'll send you a text message as soon as it is dispatched.

James

Re: Order

MrNorman74 — Wed, 10 Feb 2021 10:39:42 GMT

They are lies. 2 months not in stock? Why do others receive this model?

Re: Order

James_B — Wed, 10 Feb 2021 10:49:50 GMT

Hi @MrNorman74,

All iPhone back orders are being dispatched on a first come, first serve basis.

James